1. Information We Collect

Krishna Cargo Packers and Movers collects the following types of information to provide our relocation services in Bangalore. We are committed to transparency and only collect data that is necessary for delivering our services efficiently and securely.

Personal Identification Information

• Basic Information: Your full name, email address, phone number, and mailing address are collected to create your customer profile and facilitate communication.
• Account Information: If you create an account on our website, we store your username, password, and service preferences to provide a personalized experience.
• Payment Information: Bank details, UPI ID, or credit/debit card information are processed through secure third-party gateways (Razorpay, Paytm). We do not store your full card details on our servers.

Service-Related Information

• Move Details: Your current and destination addresses, move date, property size (1BHK, 2BHK, etc.), and a detailed inventory of items to be moved are essential for accurate quoting and planning.
• Property Information: Information about floor level, elevator availability, parking access, staircase type, and any special access requirements (e.g., narrow corridors) helps us plan the move safely and efficiently.
• Special Requirements: Details about fragile items (glassware, electronics), valuable possessions (art, antiques), furniture disassembly needs, and storage requirements allow us to provide specialized handling.

Technical Information

• Device Information: Your IP address, browser type, operating system, and device identifiers help us understand how you use our website and ensure compatibility.
• Usage Data: We collect data on the pages you visit, time spent on our site, click patterns, and referral sources to improve our website's usability and content.
• Location Data: Approximate location based on your IP address is used to verify service availability in your area and provide location-specific offers.

2. How We Use Your Information

We use the collected information for the following specific and legitimate purposes to enhance your experience with Krishna Cargo:

1. Service Provision: To coordinate and execute your relocation, including scheduling a free inspection, generating a detailed quote, assigning a dedicated move supervisor, and managing the entire move process from packing to unloading.
2. Communication: To contact you via phone, email, or WhatsApp regarding your move, send real-time updates, confirm appointments, and respond promptly to your inquiries and support requests.
3. Payment Processing: To securely process your advance payment, final settlement, and issue official invoices and receipts for your records.
4. Service Improvement: To analyze customer needs, identify areas for improvement, train our staff, and develop new services based on customer feedback and usage patterns.
5. Marketing: To send you promotional offers, seasonal discounts, and updates about new services (only if you have given your explicit consent). You can unsubscribe at any time.
6. Legal Compliance: To fulfill our legal obligations, prevent fraud, and protect our rights and the rights of our customers and employees.
7. Safety & Security: To verify the identities of our customers and crew, prevent unauthorized access to our systems, and ensure the safety of your belongings and our team during the move.

3. Information Sharing

Krishna Cargo does not sell, rent, or trade your personal information to any third parties for their marketing purposes. We may share your information only in the following strictly controlled circumstances:

Service Providers

We share necessary information with trusted partners who assist in providing our services. These partners are bound by strict confidentiality agreements:

• Transportation Partners: For long-distance moves requiring specialized carriers, we share move details and contact information to ensure seamless coordination.
• Storage Facilities: For customers using our storage services, we provide your details to our secure, climate-controlled storage partners to manage access and inventory.
• Payment Processors: Your payment information is shared with secure third-party gateways like Razorpay and Paytm to process transactions. These providers have their own robust privacy policies.
• Insurance Providers: In the event of a claim, we share relevant information with our insurance partners to process your claim efficiently and fairly.

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Compliance with valid court orders, subpoenas, or government investigations.
• Responding to lawful requests from public authorities or law enforcement.
• Enforcing our terms and conditions or protecting our intellectual property.
• Preventing fraud, security breaches, or other illegal activities that could harm our customers or business.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. Such transfers are subject to appropriate confidentiality agreements, and you will be notified of any change in ownership or use of your data.

4. Data Security

At Krishna Cargo, protecting your personal information is our top priority. We implement a comprehensive set of technical and organizational measures to safeguard your data:

Technical Safeguards

• Encryption: All sensitive data, including personal and payment information, is encrypted using industry-standard SSL/TLS protocols during transmission over the internet.
• Secure Storage: Customer data is stored on secure servers located in India, with restricted physical and digital access. Regular backups are performed to prevent data loss.
• Firewalls & Monitoring: Advanced firewalls, intrusion detection systems, and continuous network monitoring protect our systems from unauthorized access and cyber threats.
• Regular Updates: Our software, operating systems, and security protocols are updated promptly to patch vulnerabilities and protect against emerging threats.

Organizational Measures

• Access Control: Access to customer data is strictly limited to authorized personnel based on their job function. All access is logged and audited.
• Employee Training: All staff undergo regular, mandatory training on data privacy, security best practices, and our internal policies.
• Confidentiality Agreements: Every employee and contractor signs a strict confidentiality agreement that prohibits the unauthorized disclosure of customer information.
• Incident Response: We have a documented incident response plan to quickly address any potential data breaches, minimize impact, and notify affected individuals as required by law.

Note: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement and transparency in our security practices.

5. Your Rights

Under applicable data protection laws (including the Digital Personal Data Protection Act, 2023, and GDPR for EU residents), you have the following rights regarding your personal information:

Right to Access and Portability

You can request access to your personal information and receive a copy in a commonly used, machine-readable format.

Right to Correction

You have the right to request correction of any inaccurate or incomplete information we hold about you.

Right to Deletion

You can request the deletion of your personal data, subject to legal and contractual obligations (e.g., we may need to retain records for tax purposes).

Right to Restriction of Processing

You can request restriction of processing in certain circumstances, such as when you contest the accuracy of the data.

Right to Object

You can object to processing based on legitimate interests, including direct marketing. You can unsubscribe from marketing communications at any time.

Right to Data Portability

You can request the transfer of your data to another service provider in a structured format.

To exercise these rights, please contact us using the information in Section 10. We will respond to your request within 30 days. For formal requests, we may require verification of your identity for security purposes.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and provide personalized content. You can manage your preferences through your browser settings.

Essential Cookies

These are strictly necessary for the website to function properly and cannot be switched off:

• Session management and login functionality.
• Remembering items in your quote request form.
• Security and fraud prevention mechanisms.

Performance Cookies

These help us understand how visitors use our website and improve its performance:

• Google Analytics for traffic analysis and user behavior.
• Heatmap tools to understand how users interact with our pages.
• A/B testing to optimize website design and content.

Functionality Cookies

These provide enhanced functionality and personalization:

• Remembering your language or region preferences.
• Providing personalized content based on your interests.
• Enabling integration with social media platforms.

Targeting/Advertising Cookies

These are used to deliver personalized advertisements (only with your prior consent):

• Retargeting campaigns to show you our ads on other websites.
• Personalized offers based on your browsing behavior and interests.
• Measuring the performance of our advertising campaigns.

You can manage your cookie preferences through your browser settings or our cookie consent banner when you first visit our site.

7. Third-Party Services

Our website may contain links to third-party services, and we use various external tools to operate our business. We are not responsible for the privacy practices of these services.

Analytics Services

We use Google Analytics to understand website usage and improve our services. This service may collect information such as your IP address, browser type, and pages visited. Google's privacy policy governs this data.

Social Media Integration

Our website includes social media buttons and widgets (e.g., Facebook, Twitter, Instagram). These services may collect information about your visit, even if you don't click on them. Please review their privacy policies for details.

Payment Gateways

We use secure third-party payment processors (Razorpay, Paytm, etc.) that have their own comprehensive privacy policies governing the collection and processing of your payment information.

Communication Tools

We use tools like WhatsApp Business API, email marketing platforms (Mailchimp), and live chat services. These providers collect and process your information according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party service you interact with. Our use of these services is always aimed at improving your experience with Krishna Cargo.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take immediate steps to remove such information from our servers and terminate any related accounts.

9. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will take the following steps to inform you:

• Update the "Last Updated" date at the top of this policy.
• Send a notification to existing customers via email if the changes are significant.
• Post a prominent notice on our website's homepage for 30 days after the update.

We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after the changes have been posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us. We are committed to addressing your inquiries promptly and transparently.

• Email: booking@krishnapackersindia.com
• Phone: +91 7015040899
• Address: #34, 2nd Main Road, Near TVS Showroom, Poddar Village, Electronic City - 1, Bangalore - 560100, India
• Data Protection Officer: Available upon request for formal inquiries.

We will respond to your inquiry within 7 business days. For formal requests regarding your data rights (access, correction, deletion), we may require verification of your identity to protect your information from unauthorized access.